If new card has already been ordered / is in transit:
Your new card is typically mailed before your current card expires. I can see that your new card has been printed and is in process of being delivered to you. You should receive your card within 5-7 business days and you’ll be able to activate it directly in-app or online.
If new card has been delivered:
Your new card is typically mailed before your current card expires. I can see that your new card has been delivered to the address on file. Once received, you’ll be able to activate it directly in-app or online.
Otherwise:
Your new card is typically mailed before your current card expires. I can see that we’ve run into an issue with ordering your new card. I’ve requested a new card be sent out immediately. You should receive your card within 5-7 business days and you’ll be able to activate it directly in-app or online.